Viewing Device Details

To view an individual device's details, click the desired device. A device details window opens.

Note: Devices do not maintain a persistent connection to DeviceHQ. Device statistics, such as signal level, are recorded when the device checks in. Devices check in every 4 hours unless configured for a different interval. For information on check-in intervals, refer to Understanding Check-In Intervals.

The left panel includes:

• Identifying information (also listed on the Device page)
• Device status
• Active apps, including version and status
• Stats

The right panel consists of several tabs:

• Map: Device location (either supplied by GPS or user-defined)
• Check-ins: When the device checked into the platform
• Signal: Graph of signal strength, RSSI for all users. For Standard and Premium accounts the Cellular Signal Strength chart also shows RSRP and RSRQ values. Click on the acronym to change the chart display.
• Network: WAN and LoRaWAN addresses and network statistics
• LoRa: (LoRa devices only)  Indicates LoRa status and stats.
• Device Files: Device logs and configuration files data.

You can also use this panel to schedule upgrades, reboot the device, and perform other tasks.

Upgrade Manager

If the device has been included in an Upgrade Manager it is noted on the Task List below the map. If the Upgrade Manager has not yet assigned a task to the device, it appears as pending to indicate it is included in an upgrade.

When the Upgrade Manager creates a task for the device, the Upgrade Manager replaces the pending task with the actual task.

The task starts in a scheduled state, which means it does not run on the next device check-in. After it is added to the device’s queue, it is given to the device for execution on the following check-in.

For more information, refer to Managing Upgrades.

Related Topics

• Device Page
• Filtering the Device List
• Editing Device Information
• Deleting a Device