Requesting and Downloading Device Logs

 

Through the Device List

To request device logs:

  1. Click Devices and filter the list if desired.

  2. Select check boxes of the device(s) from which you want device logs. To select all devices, click the check box in the device table's header row.  

  3. Click Tasks and select Request Device Logs.

  4. Click OK.

 

Through the Device Information Window

To request a device log through the Device information window:

  1. Click Devices.
  2. Click the device you want to open the Device information window.
  3. From the Schedule menu, and select Request Device Logs.

  4. Click OK.

Pending device logs requests appear at the bottom of the window.


Downloading Device Logs

To download a device's logs:

  1. Click Devices.
  2. Click the device whose log you want download.
  3. Click the Device Files tab.
  4. Click Download Logs.

 

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